What is a Virtual Concierge for Hotels?
A virtual concierge for hotels is an AI-driven platform that provides guests with convenient and automated self-service directly through WhatsApp, offering top convenience and exceptional service. It automates up to 90% of guest inquiries, eases staff workload, and increases upsell revenue.
Features of a Virtual Concierge
- Automate tasks like booking changes and check-ins from guest chat to PMS
- Provide guests with easy access to all hotel amenities directly in WhatsApp
- Offer personalized recommendations and elevate revenue per booking
- Integrate with PMS, CRM, and CRS systems for a unified solution
- Track automated messages and those handled by staff for analytics
How to Use a Virtual Concierge
- Guests can update booking dates, extend their stay, or upgrade rooms directly in WhatsApp
- Guests can easily access amenities, order extras, request assistance, or report issues
- Staff can take over chats when needed, balancing automation with a personal touch
Pricing of a Virtual Concierge
- Book a demo to learn more about our affordable pricing plans
- Increase revenue per booking by up to 6% with our upselling features
Comments
- "I was blown away by how much time I saved with the virtual concierge. My staff can finally focus on what matters!" - Hotel Manager
- "I was skeptical at first, but the virtual concierge has been a game-changer for our hotel. Guests love the convenience!" - Hotel Owner
Helpful Tips
- Customize your virtual concierge to fit your hotel's unique needs and branding
- Use the analytics feature to track performance and make data-driven decisions
- Train your staff to take over chats when needed for a personalized touch
Frequently Asked Questions
What services can a virtual concierge provide to hotel guests?
A virtual concierge can automate up to 80% of guest inquiries, handle booking changes, and provide personalized recommendations.
How can virtual concierges contribute to a hotel's brand and reputation?
Virtual concierges can enhance guest satisfaction, provide a modern and personalized service experience, and increase revenue per booking.
How long does the implementation take?
Less than 1 hour, with an additional 2-4 weeks for PMS integration if needed.